Question 1

How much can I claim from Neos?

Accepted Answer

Under EU Regulation 261/2004 you can claim up to £520 per passenger from Neos, depending on flight distance: £220 for short, £350 for medium, £520 for long-haul.

Question 2

What does your service cost?

Accepted Answer

We operate on a 'no win, no fee' basis. You only pay 25% of the compensation we recover from Neos. No hidden charges.

Question 3

How long does it take?

Accepted Answer

Most Neos claims settle within 2–8 weeks. If Neos disputes the claim, it may take several months.

Question 4

Can I claim for old flights?

Accepted Answer

Yes, you can claim compensation from Neos for flights up to 2 years back in the UK (3 years in most EU countries).

Neos (NO) ersättning vid flygförsening